FAQ's
We are here to Help
No need to worry; Candidacy Verification is here to assist. We grasp the urgency of applications and strive to speed up processes. Check the online platform every 48 hours for verification updates and track progress. Some institutions might take more time, but be assured, Candidacy Verification is dedicated to finishing your verification promptly.
Monitor the progress of your verification by reviewing the Event History on our online platform every 48 hours.For additional information on the verification status contact us at [email protected].
Candidacy verifications usually involve reaching out to the original source of information, the school where you studied. We maintain regular contact with the appropriate department at the institution to verify the legitimacy of your qualifications. We comprehend the urgency of your applications and strive to meet your requirements by expediting procedures. While certain institutions might take longer, be confident that candidacy verifications are diligently working to finalize your verification.
Sharing Queries
If you’ve registered using the link provided by an Application Organization, the initial verification submission(s) will be automatically and permanently shared with that organization. Make sure to correctly register using the unique URL, which will include the name of the requesting organization for verification of your academic qualifications.
If you’ve signed up without using the unique URL, kindly reach out to [email protected] for assistance, as you won’t be able to automatically share your verifications with the Application Organization. If you can’t find the name of your Application Organization in your Sharing Centre, it’s likely due to registering with the incorrect URL.
Upon registration, an initial application is generated. You’re required to address any application-specific queries and subsequently submit a single batch of one or more verification requests. All verifications intended for the application need to be submitted together. Once the initial verification step complete, following the application questions is done, the Application will be finalized, and additional Verifications cannot be appended.
If you haven’t uploaded all the required qualifications for checking, kindly get in touch with [email protected] to reopen the application for further Verifications to be added.
Payment Queries
The organization you are applying for has enlisted the assistance of the Candidacy Verification service in order to complete the verification of your academic qualifications. Candidacy Verification specializes in academic verification and is aware of the urgency of applications. We strive to meet client needs and expedite processes. The payment for verification is connected to the service offered by Candidacy Verification.
For accounts registered in Nigeria, please note the following: Nigerian payment cards issued locally have restrictions on the amount they can process for international payments. If feasible, consider using a card denominated in a currency other than Naira or a debit/credit card authorized for international transactions. If you encounter any payment problems, you might want to attempt different cards.
Other
Notification emails are sent to you when a verification process is resolved. This email is by default sent to the person/email address who submits the verification.
Organisations FAQs
Our commitment to transparency and reliability ensures accurate assessment of students’ academic records, bolstering trust within the educational framework. Through our specialized Candidacy Verification process, in collaboration with esteemed third-party verification providers, we meticulously authenticate academic credentials, maintaining the highest standards of precision.
Student Credentials Verification verifies an individual’s qualification with the original issuing body, based upon the supply of the following information: full name, date of birth, dates of attendance, institution, course title or award, qualification type and classification or grade.
When asking for information about someone’s qualifications, it’s common for a signed consent form to be necessary before the university or institution provides the verification. However, not all institutions require consent forms. Some might ask for extra details like scanned transcripts. Certain institutions have a policy of only sharing information with the graduate and not with third parties. Instructions about the specific documents needed by each university or issuing entity can be found on our portal.
Monitor the progress of your verification by reviewing the Event History on our online platform every 48 hours.For additional information on the verification status contact us at [email protected].
Yes, we offer invoices to some customers if they process high volumes. Should you require an invoice plan, please send us an email to [email protected]
As per our terms of business if you request cancellation within 24 hours of submitting the verification, CV will refund the credit to your account. After 24 hours the request can be cancelled but all fees and charges will still apply. All cancellations must be requested by email to [email protected]
Send an email to [email protected]
mentioning the Candidacy Verification ID and the full name of the candidate. A team member will get in contact with you for assistance
This occurs when the educational institution requires more documents or information due to insufficient initial submission or inability to locate records in the first search.
To resolve this, you should resubmit the verification with the additional documents or information requested by the institution.
A check that is returned ‘not verified’ can mean either
- One or more of the details supplied by the applicant is erroneous.
- The applicant has an outstanding invoice with the institution that must be paid before they will verify the qualification or award.
- The applicant does not have the claimed qualification.
Candidacy Verification verifies the details provided, against the institution’s records. In the case of dispute, the applicant should contact their institution directly and speak to the Records Officer to discuss any possible error.